Performance Indicator Survey Report

Report for OrderCode: SampleCode
Note that a graph has been included for each survey section, for each unit.
This enables the reader to obtain an indication for the validity of the
data values. Due to the construction of the questions the graph should produce
a gradually tapered display, falling or raising. A flat response might
indicate participant's attempt to manipulate the relevant section
of this survey or simply submit without selecting appropriate responses.
A downwards pointing 'bell' shape indicates that the opinions of staff
are extremely divided and for judgement relevant managers must be consulted.

For best printing results set left & right margins to 8 millimeter only.

Readers of this report are reminded that data presented here is the averaged result
of aggregate responses of the survey participants themselves. Therefore the data
presented may not represent the actual performance of the unit/team, rather it is
the aggregate responses of the survey participant themselves. Therefore the normalized
data presented may not represent the actual performance of the unit/team, rather it
represents on opinion of the participants about their performance.




Unit name: DataServices , # of respondees: 6
Direct report OrderCode for this work unit only is: SL2311123858071916
Survey section: Waste and Rework
Raw data values normalised:4.2, 4.8, 5.0, 5.7, 5.0, 2.5, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Unit members believe that quality assurance is important, and to this end work takes place to
document, and update established proccess. Still more work is required to at least produce a stable result.

Survey section: Measuring
Raw data values normalised:4.5, 5.5, 4.3, 5.3, 3.8, 3.2, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This unit believes that decision making in this unit is based on facts. Planning is at the core of performance, and/
/or indicators tell us all around what our performance is. A good effort by the work unit.

Survey section: Learning
Raw data values normalised:4.5, 4.2, 4.0, 4.3, 2.3, 3.7, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This unit operates highly successful and learning is the single most important contributor to its success.
Learning is managed to ensure that all staff members can meet all expected and most un-expected
challenges. Congratulations on an excellent result.

Survey section: Improving & Innovation
Raw data values normalised:3.2, 4.5, 4.5, 4.0, 3.0, 3.2, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Staff member of this unit are confident they have established excellent baselining
to produce excellent products and services. 'We innovate as we go!" Good job!

Survey section: Teamwork
Raw data values normalised:4.2, 4.8, 3.5, 3.5, 3.5, 3.8, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Good work - this unit operates as an integrated team. Staff members take
responsibility for their action, and the collective outcomes. Staff members help each other if and
when the need arises.

Survey section: Customer Focus
Raw data values normalised:4.0, 4.2, 4.2, 3.8, 3.5, 3.2, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This units coordinates succesfully with it customers and their aims and goals. Customers wants
and needs are considered. Communication between this and customer' units exist. Advise on refinement of
analysis and alignment with organisatinal goal towards customer's implementation would
greatly enhance its performance.

Survey section: Information Sharing
Raw data values normalised:4.7, 4.8, 5.2, 5.2, 2.3, 2.2, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Sharing of information and knowledge are practised. This unit has information of its champions
and willingly shares information and knowledge. This unit would benefit from the introduction
of mentoring, and coaching.

Survey section: Planning
Raw data values normalised:4.2, 3.7, 4.2, 4.2, 2.2, 1.3, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Planning is foundamental to the performance and to customer relationship for this work
unit. All staff sets aside regular time to plan, orientate and re-orientate and has built-in triggers
that 'kick off' cycles of review if the indicators assess that variations occur. This is an excellent
result for this work unit, which is to be congratulated for its effort.



Unit name: eServices , # of respondees: 6
Direct report OrderCode for this work unit only is: SL2311123858071917
Survey section: Waste and Rework
Raw data values normalised:4.7, 5.0, 5.5, 6.7, 5.7, 3.2, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Unit members believe that quality assurance is important, and to this end work takes place to
document, and update established proccess. Still more work is required to at least produce a stable result.

Survey section: Measuring
Raw data values normalised:5.3, 5.8, 4.3, 5.5, 4.2, 2.5, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This unit believes that decision making in this unit is based on facts. Planning is at the core of performance, and/
/or indicators tell us all around what our performance is. A good effort by the work unit.

Survey section: Learning
Raw data values normalised:6.3, 5.8, 5.3, 5.7, 3.2, 2.8, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This unit operates highly successful and learning is the single most important contributor to its success.
Learning is managed to ensure that all staff members can meet all expected and most un-expected
challenges. Congratulations on an excellent result.

Survey section: Improving & Innovation
Raw data values normalised:5.2, 5.7, 6.0, 4.0, 5.7, 5.7, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
There is strong support in this unit to establish workable baselines to produce
products and services according to standards. There in innocation and improvement,
but some more incentives would be helpful.

Survey section: Teamwork
Raw data values normalised:5.8, 5.8, 4.5, 3.2, 2.8, 3.0, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Well done - this units operates as a fully integrated team. Staff members take
responsibility for their action, and the collective outcome and advancement of the unit.
Staff members provide mutual support, not just in difficult and challenging times.

Survey section: Customer Focus
Raw data values normalised:5.0, 5.3, 5.0, 4.5, 2.8, 2.5, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This units coordinates succesfully with it customers and their aims and goals. Customers wants
and needs are considered. Communication between this and customer' units exist. Advise on refinement of
analysis and alignment with organisatinal goal towards customer's implementation would
greatly enhance its performance.

Survey section: Information Sharing
Raw data values normalised:5.8, 5.8, 5.7, 4.7, 3.2, 2.8, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Bravo - Well done! Both information and knowledge sharing are well understood and, what is more,
are practised. There is mentoring, and there is coaching. There are communities of interest
(knowledge communities) that are active and alive. This unit has information of its champions and freely
shares.

Survey section: Planning
Raw data values normalised:5.2, 4.8, 4.5, 4.5, 2.5, 1.5, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Planning is foundamental to the performance and to customer relationship for this work
unit. All staff sets aside regular time to plan, orientate and re-orientate and has built-in triggers
that 'kick off' cycles of review if the indicators assess that variations occur. This is an excellent
result for this work unit, which is to be congratulated for its effort.



Unit name: OpManagement , # of respondees: 11
Direct report OrderCode for this work unit only is: SL2311123858071918
Survey section: Waste and Rework
Raw data values normalised:3.3, 3.6, 4.4, 4.7, 4.0, 3.4, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Unit members believe that quality assurance is important, and to this end work takes place to
document, and update established proccess. Still more work is required to at least produce a stable result.

Survey section: Measuring
Raw data values normalised:3.6, 3.7, 2.8, 4.0, 5.0, 3.3, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This unit collects data to measure performance indicators set outside the team. As the unit
has no ownership of the process data aquisition is seen as a chore and little or no
attention is given to accuracy. This must make any data based indicators for this unit
doubtful and managers must attempt to obtain and share ownership for an
urgently required improvement of the system.

Survey section: Learning
Raw data values normalised:4.2, 4.2, 3.5, 4.4, 3.3, 3.8, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This unit is committed to provide training opportunities. An attempt is made to have as many
staff members as possible engaged with training programs, albeit not always aligned to
desired outcomes. Some modicum of goal alignment is needed. This is a matter of concern.

Survey section: Improving & Innovation
Raw data values normalised:2.6, 3.1, 3.8, 3.4, 4.3, 3.9, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This is a somewhat poor result, in that staff members are aware that some
changes to process and procedure could deliver better results, but are either unwilling
or are discouraged from making them. Albeit changes do occur on rare occasions. This
unit required urgent attention and remedial action.

Survey section: Teamwork
Raw data values normalised:4.5, 4.6, 3.8, 3.7, 4.5, 4.7, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This result poses significant problems in a challenging environment, especially if changes are anticipated
or planned. There is no harmonious interplay, and staff members with only work together if and/or when
especially requested or directed. Virtually no teamwork exists, a matter that needs addressing urgently.

Survey section: Customer Focus
Raw data values normalised:3.2, 3.4, 3.2, 3.8, 5.4, 5.4, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
"Our customer do not understand what we do for them!" is the general perspective of this work unit.
The result indicates a clear breakdown of communication between the unit and it's customers, leaving
both sides with illusions about services that may or may not be useful for this organisation and
might produce outputs that are entirely unnecessary. Urgent intervention is required to gain insight
into this units perspectives and rectification of its modus operandi.

Survey section: Information Sharing
Raw data values normalised:3.8, 3.6, 3.9, 4.3, 4.1, 4.3, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Sharing of information and knowledge is practised between some individuals. This unit
needs to provide information of its champions and willingly share information and knowledge on a
broader basis. This unit would benefit from the introduction of mentoring, and coaching.

Survey section: Planning
Raw data values normalised:3.1, 3.1, 3.3, 3.5, 4.1, 2.7, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
There is some resemblence of planning activity, although most staff members
do not contribute and are/may not even be aware of it. This matter requires attention, as this unit
may become a danger to the organisation by going 'rogue'.



Unit name: Unix Services , # of respondees: 3
Direct report OrderCode for this work unit only is: SL2311123858071919
Survey section: Waste and Rework
Raw data values normalised:3.7, 4.3, 5.0, 5.7, 5.3, 2.7, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Unit members believe that quality assurance is important, and to this end work takes place to
document, and update established proccess. Still more work is required to at least produce a stable result.

Survey section: Measuring
Raw data values normalised:4.0, 4.0, 2.7, 4.7, 4.0, 2.7, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This work unit has a clear understanding and commitment that it is important to measure
the succes and failure of processes to aid in decision making and to adjust processes as the
result of the measurements. This feedback loop must become more intrinsic to the unit
to improve performance.

Survey section: Learning
Raw data values normalised:5.3, 4.7, 4.0, 5.0, 4.3, 3.3, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This unit operates highly successful and learning is the single most important contributor to its success.
Learning is managed to ensure that all staff members can meet all expected and most un-expected
challenges. Congratulations on an excellent result.

Survey section: Improving & Innovation
Raw data values normalised:5.0, 4.7, 5.7, 5.3, 5.0, 2.3, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
There is strong support in this unit to establish workable baselines to produce
products and services according to standards. There in innocation and improvement,
but some more incentives would be helpful.

Survey section: Teamwork
Raw data values normalised:4.3, 5.0, 5.7, 6.3, 6.0, 4.0, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This unit has the capacity to operate as an integrated team if it is given a goal or vision. This
unit will benefit from a broader vision and much encouragement to find its own goals in a participative
way. This unit will benefit from teamwork exercises.

Survey section: Customer Focus
Raw data values normalised:5.0, 5.7, 4.7, 4.7, 4.3, 2.7, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This units coordinates succesfully with it customers and their aims and goals. Customers wants
and needs are considered. Communication between this and customer' units exist. Advise on refinement of
analysis and alignment with organisatinal goal towards customer's implementation would
greatly enhance its performance.

Survey section: Information Sharing
Raw data values normalised:5.3, 5.3, 5.7, 4.7, 3.7, 3.7, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Sharing of information and knowledge are practised. This unit has information of its champions
and willingly shares information and knowledge. This unit would benefit from the introduction
of mentoring, and coaching.

Survey section: Planning
Raw data values normalised:5.7, 5.0, 4.7, 5.3, 2.7, 2.3, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Planning is foundamental to the performance and to customer relationship for this work
unit. All staff sets aside regular time to plan, orientate and re-orientate and has built-in triggers
that 'kick off' cycles of review if the indicators assess that variations occur. This is an excellent
result for this work unit, which is to be congratulated for its effort.



Unit name: SectionManagement , # of respondees: 4
Direct report OrderCode for this work unit only is: SL2311123858071920
Survey section: Waste and Rework
Raw data values normalised:2.5, 2.5, 3.8, 5.0, 3.3, 2.8, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Unit members believe that quality assurance is important, and to this end work takes place to
document, and update established proccess. Still more work is required to at least produce a stable result.

Survey section: Measuring
Raw data values normalised:2.5, 3.0, 3.0, 3.5, 1.8, 1.3, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This work unit has a clear understanding and commitment that it is important to measure
the succes and failure of processes to aid in decision making and to adjust processes as the
result of the measurements. This feedback loop must become more intrinsic to the unit
to improve performance.

Survey section: Learning
Raw data values normalised:4.5, 4.0, 4.0, 4.5, 1.5, 2.8, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This unit operates highly successful and learning is the single most important contributor to its success.
Learning is managed to ensure that all staff members can meet all expected and most un-expected
challenges. Congratulations on an excellent result.

Survey section: Improving & Innovation
Raw data values normalised:2.5, 4.3, 4.3, 2.8, 2.8, 1.8, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Staff member of this unit are confident they have established excellent baselining
to produce excellent products and services. 'We innovate as we go!" Good job!

Survey section: Teamwork
Raw data values normalised:3.5, 4.0, 2.8, 2.5, 2.5, 1.3, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Good work - this unit operates as an integrated team. Staff members take
responsibility for their action, and the collective outcomes. Staff members help each other if and
when the need arises.

Survey section: Customer Focus
Raw data values normalised:3.8, 4.5, 3.5, 3.8, 2.5, 1.0, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This units coordinates succesfully with it customers and their aims and goals. Customers wants
and needs are considered. Communication between this and customer' units exist. Advise on refinement of
analysis and alignment with organisatinal goal towards customer's implementation would
greatly enhance its performance.

Survey section: Information Sharing
Raw data values normalised:3.8, 3.8, 4.0, 3.8, 1.8, 1.5, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Sharing of information and knowledge are practised. This unit has information of its champions
and willingly shares information and knowledge. This unit would benefit from the introduction
of mentoring, and coaching.

Survey section: Planning
Raw data values normalised:2.0, 2.0, 2.5, 2.3, 0.5, 0.5, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This unit does some amount of planning. Individual members of staff contribute to
the planning process and the plans themselves. Staff are aware of the plans to which they have
actively contributed.



Unit name: EnterpriseArchitect , # of respondees: 1
Direct report OrderCode for this work unit only is: SL2311123858071921
Survey section: Waste and Rework
Raw data values normalised:4.0, 6.0, 7.0, 7.0, 3.0, 5.0, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This unit believes its processes are important, and many processes are documented. This unit asserts it
understands that well established processes help reducing rework.

Survey section: Measuring
Raw data values normalised:5.0, 6.0, 2.0, 4.0, 1.0, 4.0, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This unit believes that decision making in this unit is based on facts. Planning is at the core of performance, and/
/or indicators tell us all around what our performance is. A good effort by the work unit.

Survey section: Learning
Raw data values normalised:6.0, 7.0, 4.0, 6.0, 3.0, 1.0, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This unit operates quite successful and learning is the single most important contributor.
Learning is managed to ensure that all staff members can learn along the guidelines of the units
and the overall goal alignment . A good result.

Survey section: Improving & Innovation
Raw data values normalised:5.0, 7.0, 7.0, 2.0, 5.0, 4.0, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Staff member of this unit are confident they have established excellent baselining
to produce excellent products and services. 'We innovate as we go!" Good job!

Survey section: Teamwork
Raw data values normalised:6.0, 7.0, 7.0, 7.0, 7.0, 7.0, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Good work - this unit operates as an integrated team. Staff members take
responsibility for their action, and the collective outcomes. Staff members help each other if and
when the need arises.

Survey section: Customer Focus
Raw data values normalised:7.0, 7.0, 6.0, 6.0, 5.0, 4.0, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This units knows it customers and their aims and goals, as well as itself. Customers wants
and needs are reconciled by this unit, which also assumes of its own accord authority to form
alliances with units to maximise its potential and possibilities. Constant communicatiaon with
this unit's customers make all actions transparent, assuring top level performance in conjunction with
customer's desired outcomes.

Survey section: Information Sharing
Raw data values normalised:4.0, 4.0, 4.0, 4.0, 4.0, 4.0, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Bravo - Well done! Both information and knowledge sharing are well understood and, what is more,
are practised. There is mentoring, and there is coaching. There are communities of interest
(knowledge communities) that are active and alive. This unit has information of its champions and freely
shares.

Survey section: Planning
Raw data values normalised:6.0, 6.0, 7.0, 7.0, 2.0, 1.0, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This unit does some amount of planning. Individual members of staff contribute to
the planning process and the plans themselves. Staff are aware of the plans to which they have
actively contributed.



Unit name: SpecialProjects , # of respondees: 5
Direct report OrderCode for this work unit only is: SL2311123858071922
Survey section: Waste and Rework
Raw data values normalised:3.0, 4.6, 6.4, 5.4, 4.4, 2.8, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This unit believes its processes are important, and many processes are documented. This unit asserts it
understands that well established processes help reducing rework.

Survey section: Measuring
Raw data values normalised:4.0, 4.4, 5.2, 5.6, 3.8, 2.6, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This work unit has a clear understanding and commitment that it is important to measure
the succes and failure of processes to aid in decision making and to adjust processes as the
result of the measurements. This feedback loop must become more intrinsic to the unit
to improve performance.

Survey section: Learning
Raw data values normalised:5.0, 3.8, 4.0, 3.2, 4.0, 2.8, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
This unit operates highly successful and learning is the single most important contributor to its success.
Learning is managed to ensure that all staff members can meet all expected and most un-expected
challenges. Congratulations on an excellent result.

Survey section: Improving & Innovation
Raw data values normalised:5.6, 5.8, 5.8, 4.0, 3.0, 4.0, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Staff member of this unit are confident they have established excellent baselining
to produce excellent products and services. 'We innovate as we go!" Good job!

Survey section: Teamwork
Raw data values normalised:5.4, 5.2, 5.0, 4.8, 4.4, 4.2, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Well done - this units operates as a fully integrated team. Staff members take
responsibility for their action, and the collective outcome and advancement of the unit.
Staff members provide mutual support, not just in difficult and challenging times.

Survey section: Customer Focus
Raw data values normalised:5.2, 5.4, 4.4, 6.0, 5.0, 4.6, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
"We believe we know what is best for our customers!" is the general perspective of this work unit.
The result indicates some breakdown of communication between the unit and it's customers.
This units believes it understands what it's customers want. Thist may or may not be useful for this
organisation and might produce outputs that are entirely inappropriate. Intervention
is required to reconnect this unit and its customers.

Survey section: Information Sharing
Raw data values normalised:4.2, 4.0, 3.8, 5.8, 4.4, 3.6, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Sharing of information and knowledge is practised between some individuals. This unit
needs to provide information of its champions and willingly share information and knowledge on a
broader basis. This unit would benefit from the introduction of mentoring, and coaching.

Survey section: Planning
Raw data values normalised:4.8, 4.6, 4.6, 4.4, 2.2, 1.6, diagram:

Evaluation note: Readers are reminded that this is the averaged-out consideration of surveyed staff,
based on the perception of the person(s) surveyed. All results must been seen from that perspective.
Planning is foundamental to the performance and to customer relationship for this work
unit. All staff sets aside regular time to plan, orientate and re-orientate and has built-in triggers
that 'kick off' cycles of review if the indicators assess that variations occur. This is an excellent
result for this work unit, which is to be congratulated for its effort.

Click here to obtain a list of all levels of results.